• Where can I request a credit limit increase?
• Can I pay my bill online?
• I have a billing question, who do I call?
• Who do I ask for a statement of my account?
• What are your banking details?
• Do you accept credit cards?
• Where do I send cheque's or money orders to?
• Who can I speak with directly?
• Do you accept all sorts of currencies?

Where can I request a credit limit increase?
You can ask either your account rep or the AR supervisor who will help you with the proper documents required. If you do not know your AR supervisor, please send a detailed email to ar@roelogistics.com and one of our Accounts Receivable specialists will be in contact with you.

Can I pay my bill online?
No, but Electric Fund Transfers are accepted.   Please see Bank details form.

I have a billing question. Who do I call?
You can call either your account rep or AR supervisor who will investigate and get back to you with the required information. If you are looking for the general email for the accounts receivables/payables department, please email ar@roelogistics.com or ap@roelogistics.com.

Who do I ask for a statement of my account?
You can contact someone from our accounts receivable department. Please email ar@roelogistics.com or toll free 1.888.SHIP.ROE ext. 360.

What are your banking details?
For your convenience, our banking details can be found on our website under Tools > Forms & Documents. Or simply download the PDF here

Do you accept credit cards?
Yes, we accept Visa, Master card and American Express.

Where do I send cheques or money orders to?
Checks can be sent to any of our offices, whichever is most convenient for you. Please refer to our office locations.

Who can I speak with directly?
For Accounts Receivable, please contact our head office representative:
Ted Georgaros : 514.396.0000 ext. 360 or toll free: 1.888.SHIP.ROE (744.7763). You can also fax at: 514.906.1304 or email Ted directly: ted.georgaros@roelogistics.com

For Accounts Payable, please contact our head office representative:
Johnny Mansour: 514.396.0000 ext. 403 or toll free: 1.888.ship.roe (744.7763). You can also fax at: 514.380.8279 or email Johnny directly: johnny.mansour@roelogistics.com.

Do you accept all sorts of currencies?
We accept payment by check in Canadian or US Funds.   Bank transfers are accepted in other currencies provided they cover the full amount of the Canadian or USD invoice once converted.

Related Resources

• ROE Logistics Track & Trace
• ROE Logistics Payment by Credit card form
• ROE Logistics office locations